Health & Safety

Expanish has an emergency phone line that students and faculty can call in case of an emergency after office hours: Phone & Whatsapp: +34 682 93 67 57 (24hr emergency line)

During business hours, please call:  +34 93 215 55 66 

Additional Emergency Numbers: 

All general emergencies: 112

Police: 088

Ambulance: 061

Fire Dept: 080 

Barcelona is generally a safe city. However, pick-pocketing is common. It’s a good idea for students and faculty to write down the important information of your credit card(s) and important phone numbers on a piece of paper and keep it in a safe place. It’s also advisable to always keep a copy of your passport on you, but do not take the original out unless you need it. 

For Lost/Stolen Items: Remember you must file a police report. If there wasn’t any violence involved, you could also fill out the police report online: https://denuncias.policia.es/OVD/

Credit/Debit Card 

• Use the list of your important phone numbers to immediately call your bank in your home country to block the card. 

• Have the bank immediately reissue a new card and send it to the Expanish school.

• Send it to: 

Student Name 

c/o Expanish 

Carrer de Pau Claris 186, 2nd Floor,

08037 Barcelona, Spain

• As you will be without a credit/debit card for a week or so, Expanish can provide an emergency loan to cover daily costs until your new card arrives. Please come to reception so we can provide you with our bank details.  

Passport 

• Visit your local consulate right away and make a claim. 

If you have flu symptoms or a minor injury, go to a pharmacy. You can ask the pharmacist to recommend a medicine  after describing your symptoms or find it on your own. 

If you need urgent medical attention, you can contact 112 and the public emergency service can assist you. If you have private insurance, you can go to Clínica Delfos, which has a 24-hour emergency service and  a translator. If you need to make an appointment with a specialist, you can contact: delfos@hminternationalbcn.com. You will need to bring a copy of the insurance policy along with your ID/passport and a bank card.

HM International Patient Bcn - Hospital HM Delfos Avda. Vallcarca 151 08023, Barcelona Call center: +34649758995

Click the following link for a list of  all the public hospitals, their addresses and their contact information in the metropolitan area of ​​Barcelona and the rest of Catalonia: http://serveisclinics.com/es/webs-hospitales-es

If you are taking a treatment, it is important to bring a dose for the entire stay and accompany it with the original prescription. All medication should be in its original container and prescriptions should have your name on it. If it runs out, even in the case of a chronic illness, the foreign prescription will not be accepted. You will have to go to a local doctor, to prescribe the medicine again.

While studying abroad can be a life changing experience, it often takes time for students to adjust to a new culture and social setting. It’s completely normal to feel emotionally out of sorts while experiencing these changes. 

Before starting your program we recommend talking to your current medical provider(s) to discuss how your wellbeing may be affected by traveling abroad and how to best prepare. 

During the onsite orientation, Expanish will provide a list of local mental health resources, including English speaking psychologists and 24 hour mental health services, that students can utilize throughout their time. In addition, the Expanish team is always available to assist you onsite and are well-trained in student support.  

Expanish Study Abroad implements an incident reporting system where program staff must inform of any incident involving a student. This system is used to communicate efficiently with the student’s home university in a precise and detailed manner the nature of the incident, if medical attention was needed or if a police report was filed, and the steps taken to resolve it. We currently have this system implemented for all of our university programs to comply with Clery and Title IX regulations. 

Expanish Study Abroad requires all of its staff members to report any incidents related to sexual assault or harassment, discrimination, any time a student or faculty is the victim of a crime and any serious illness or hospitalization. 

Expanish Study Abroad has a rigorous approval process for any local provider that is contracted to assist with our programs (i.e. homestay family, hotel, private transportation company).  

• All housing options have been personally visited by Expanish Study Abroad staff and buildings have passed a risk management approval process related to fire safety and compliance with local laws and regulations.

• All adults residing in host family homes are required to pass local background checks.

• All providers are required to show proof of insurance and legal incorporation documents.

• All active providers are subject to an annual quality control review.  

1. Is insurance required?

Students are required to have adequate travel/medical insurance. Expanish offers an optional insurance policy that can be purchased - read more about this here.

Expanish has an Emergency Phone students can call in case of an emergency after office hours: Phone & Whatsapp: +34 913 855 979 (24hr emergency line)

During business hours, please call: : +34 913 855 979 

Additional Emergency Numbers:

All general emergencies: 112

Police: 091 & 092

Ambulance: 061 / 91 479 93 61

Fire Dept: 080 – 085 – 092

Madrid is generally a very safe city. However, pick-pocketing is common. It’s a good idea for students and faculty to write down the important information of your credit card(s) and important phone numbers on a piece of paper and keep it in a safe place. It’s also advisable to always keep a copy of your passport on you, but do not take the original out unless you need it. 

For Lost/Stolen Items: Remember you must file a police report. If there wasn’t any violence involved, you could also fill out the police report online: https://denuncias.policia.es/OVD

Credit/Debit Card 

• Use the list of your important phone numbers to immediately call your bank in your home country to block the card. 

• Have the bank immediately reissue a new card and send it to the Expanish school.

• Send it to: 

Student Name 

c/o Expanish 

Calle de Castello 23,

28001 Madrid, Spain

• As you will be without a credit/debit card for a week or so, Expanish can provide an emergency loan to cover daily costs until your new card arrives. Please come to reception so we can provide you with our bank details.  

Passport 

• Visit your local consulate right away and make a claim. 

When you are sick with flu symptoms or have a minor injury:

Go to a pharmacy. You can ask the pharmacist to recommend a brand after describing your symptoms or find it on your own. 

If you need urgent medical attention, you can contact 112 and the public emergency service can assist you. You can also go to the nearest hospital or Centro de Salud Público (Primary Care Center). If you have a European health Card this will be the best option for you.

Recommended Hospital for non-European citizens: HM Hospitals. 

They offer priority assistance for international patients and have English speaking staff and interpreters in Arabic, Russian, Italian, French and German. They also accept all travel or international insurance. 

Main HM Hospital address: 

Plaza del Conde del Valle de Suchil, 16, 28015

Phone: 00 34 629 823 493

international@hmhospitales.com

You can reach out to the Expanish staff to help you find the nearest location to you or search this website: https://www.hmhospitales.com/sobre-hm/nuestros-hospitales

If you are taking a treatment, it is important to bring a dose for the entire stay and accompany it with the original prescription. All medication should be in its original container and prescriptions should have your name on it. If it runs out, even in the case of a chronic illness, the foreign prescription will not be accepted. You will have to go to a local doctor, to prescribe the medicine again.

While studying abroad can be a life changing experience, it often takes time for students to adjust to a new culture and social setting. It’s completely normal to feel emotionally out of sorts while experiencing these changes. 

Before starting your program we recommend talking to your current medical provider(s) to discuss how your wellbeing may be affected by traveling abroad and how to best prepare. 

During the onsite orientation, Expanish will provide a list of local mental health resources, including English speaking psychologists and 24 hour mental health services, that students can utilize throughout their time. In addition, the Expanish team is always available to assist you onsite and are well-trained in student support.  

Expanish Study Abroad implements an incident reporting system where program staff must inform of any incident involving a student. This system is used to communicate efficiently with the student’s home university in a precise and detailed manner the nature of the incident, if medical attention was needed or if a police report was filed, and the steps taken to resolve it. We currently have this system implemented for all of our university programs to comply with Clery and Title IX regulations. 

Expanish Study Abroad requires all of its staff members to report any incidents related to sexual assault or harassment, discrimination, any time a student or faculty is the victim of a crime and any serious illness or hospitalization. 

Expanish Study Abroad has a rigorous approval process for any local provider that is contracted to assist with our programs (i.e. homestay family, hotel, private transportation company).  

• All housing options have been personally visited by Expanish Study Abroad staff and buildings have passed a risk management approval process related to fire safety and compliance with local laws and regulations.

• All adults residing in host family homes are required to pass local background checks.

• All providers are required to show proof of insurance and legal incorporation documents.

• All active providers are subject to an annual quality control review.  

Students are required to have adequate travel/medical insurance. Expanish offers an optional insurance policy that can be purchased - read more about this here. 

Expanish has an Emergency Phone you can call in case of an emergency during out of office hours:

Phone & Whatsapp: +34 676 064 567 (24hr emergency line)

During business hours, please call: : +34 952 216 466

ADDITIONAL EMERGENCY NUMBERS

All general emergencies: 112

Police: 091

Ambulance: 061

Fire Dept: 080 

Málaga is generally a very safe city, however pick-pocketing is common. It’s a good idea to write down the important information of your credit card(s) and important phone numbers on a piece of paper and keep it in a safe place. It’s also advisable to always keep a copy of your passport on you, but do not take the original unless you need it. 

For Lost/Stolen Items: Remember you must file a police report. If there wasn’t any violence involved, you could also fill out the police report online: https://denuncias.policia.es/OVD/Principal.dgp

Credit/Debit Card

• Use the list of your important phone numbers to immediately call your bank in your home country to block the card. 

• Have the bank immediately reissue a new card and send it to the Expanish school.

• Send it to: 

Student Name 

c/o Expanish 

Calle Granada 32, First Floor,

29015 Málaga, Spain

• As you will be without a credit/debit card for a week or so, Expanish can provide an emergency loan to cover daily costs until your new card arrives. Please come to reception so we can provide you with our bank details.  

Passport 

• Visit your local consulate right away and make a claim. 

When you are sick with flu symptoms or have a minor injury:

Go to a pharmacy. You can ask the pharmacist to recommend a brand after describing your symptoms or find it on your own. 

If you need urgent medical supervision, you can contact 112 and the public emergency service can assist you. You can also go to the nearest hospital or CAP (Primary Care Center). If you have a European health Card this will be the best option for you.

Recommended Public Hospital: 

Hospital Regional Universitario de Málaga - Carlos Haya

Avenida Carlos Haya 84

29010, Málaga

+34 951 290 000

Other public hospitals in the city: 

Hospital Universitario Virgen de la Victoria 

Campus de Teatinos, s/n

29010, Málaga

+34 951 03 20 00

Hospital Civil

Pl. del Hospital Civil, s/n

29009 Málaga

+34 951 290 000

In the following link you will be able to consult all the public hospitals, their address and their contact information all around Málaga:  https://enfermera.io/guia-de-servicios-sanitarios-de-malaga/

If you have private insurance, you can also go to Hospital Gálvez, which has a 24-hour emergency service and they also have a translator. You will need to bring a copy of the insurance receipt along with your ID/passport and a bank card.

Recommended Private Hospital: 

Hospital HM Gálvez

Calle San Agustin, 1

29015, Málaga

+34 952 141 133

If you are taking a treatment, it is important to bring a dose for the entire stay and accompany it with the original prescription. All medication should be in its original container and prescriptions should have your name on it. If it runs out, even in the case of a chronic illness, the foreign prescription will not be accepted. You will have to go to a local doctor, to prescribe the medicine again.

While studying abroad can be a life changing experience, it often takes time for students to adjust to a new culture and social setting. It’s completely normal to feel emotionally out of sorts while experiencing these changes. 

Before starting your program we recommend talking to your current medical provider(s) to discuss how your wellbeing may be affected by traveling abroad and how to best prepare. 

During the onsite orientation, Expanish will provide a list of local mental health resources, including English speaking psychologists and 24 hour mental health services, that students can utilize throughout their time. In addition, the Expanish team is always available to assist you onsite and are well-trained in student support.  

Expanish Study Abroad implements an incident reporting system where program staff must inform of any incident involving a student. This system is used to communicate efficiently with the student’s home university in a precise and detailed manner the nature of the incident, if medical attention was needed or if a police report was filed, and the steps taken to resolve it. We currently have this system implemented for all of our university programs to comply with Clery and Title IX regulations. 

Expanish Study Abroad requires all of its staff members to report any incidents related to sexual assault or harassment, discrimination, any time a student or faculty is the victim of a crime and any serious illness or hospitalization. 

Expanish Study Abroad has a rigorous approval process for any local provider that is contracted to assist with our programs (i.e. homestay family, hotel, private transportation company).  

• All housing options have been personally visited by Expanish Study Abroad staff and buildings have passed a risk management approval process related to fire safety and compliance with local laws and regulations.

• All adults residing in host family homes are required to pass local background checks.

• All providers are required to show proof of insurance and legal incorporation documents.

• All active providers are subject to an annual quality control review.  

Students are required to have adequate travel/medical insurance. Expanish offers an optional insurance policy that can be purchased - read more about this here. 

Expanish has an Emergency Phone you can call in case of an emergency during out of office hours:

Phone & Whatsapp: +54 9 11 6975-7143 (24hr emergency line)

During business hours, please call: : +54 9 11 6975-7143 

ADDITIONAL EMERGENCY NUMBERS

All general emergencies: 911

Police: 911

Ambulance: 107

Fire Dept: 100

Students are required to have adequate travel/medical insurance. Expanish offers an optional insurance policy that can be purchased.

Buenos Aires is a generally safe city, however pick-pocketing is common. Because of that, it's advisable to be careful on public transportation (subways, buses and trains), walking in the streets and also at bars and parties. It’s a good idea to write down the important information of your credit card(s) and important phone numbers on a piece of paper and keep it in a safe place. It’s also advisable to always keep a copy of your passport on you, but do not take the original unless you need it. 

For Lost/Stolen Items: Remember you must file a police report. If there wasn’t any violence involved, you could also fill out the police report online: https://buenosaires.gob.ar/denuncias

Credit/Debit Card 

• Use the list of your important phone numbers to immediately call your bank in your home country to block the card. 

• Have the bank immediately reissue a new card and send it to the Expanish school.

• Send it to: 

Student Name 

Federico Lacroze 2315,

C1426CPI Buenos Aires, Argentina

• As you will be without a credit/debit card for a week or so, Expanish can provide an emergency loan to cover daily costs until your new card arrives. Please come to reception so we can provide you with our bank details.  

Passport 

• Visit your local consulate right away and make a claim. 

When you are sick with flu symptoms or have a minor injury:

Go to a pharmacy. You can ask the pharmacist to recommend a brand after describing your symptoms or find it on your own. 

If you need urgent medical supervision, you can contact SAME (Sistema de Atención Médica de Emergencias - or Emergency Medical Care System) by calling to 107  and the public emergency service can assist you. If you travel with health insurance it's advisable to contact them and check the nearest clinic or hospital that's included on the insurance. You can also go to the nearest public hospital, public health care is offered free of charge to all tourists in Argentina.

Public hospitals in the city:

In the following link you will be able to consult all the public hospitals, their address and their contact information in the metropolitan area of ​​Buenos Aires: 

https://buenosaires.gob.ar/centros-de-salud-y-hospitales

We recommended that you bring enough medication to last through your study abroad experience. Prescriptions from physicians not licensed in Argentina cannot be filled in Argentina. 

While studying abroad can be a life changing experience, it often takes time for students to adjust to a new culture and social setting. It’s completely normal to feel emotionally out of sorts while experiencing these changes. 

Before starting your program we recommend talking to your current medical provider(s) to discuss how your wellbeing may be affected by traveling abroad and how to best prepare. 

During the onsite orientation, Expanish will provide a list of local mental health resources, including English speaking psychologists and 24 hour mental health services, that students can utilize throughout their time. In addition, the Expanish team is always available to assist you onsite and are well-trained in student support.